Last updated: 1 October 2026

Kal & Kai is a brand of Schenka Health & Wellness Private Limited. This policy explains how and when we deliver your order.

1. Where we deliver

We currently deliver to addresses across India. We do not ship outside India at the moment.

2. Order processing and dispatch

Orders are packed and dispatched within 1–2 working days of payment. Orders placed on Sundays or public holidays are dispatched on the next working day. Once your order is dispatched, we will send you the tracking details by SMS, WhatsApp or email.

3. Delivery times

After dispatch, delivery usually takes:

• Within Chennai: 1–2 working days
• Rest of Tamil Nadu: 2–3 working days
• Outside Tamil Nadu: 3–5 working days

These are estimates. Deliveries to remote areas, or during festivals, heavy rain or other events outside our control, may take longer. If you need an order urgently, contact us before placing it and we will tell you what is possible.

4. Shipping charges

• Free shipping on all orders above ₹599.
• For orders of ₹599 or less, a shipping charge applies. The exact amount is shown at checkout before you pay.

There are no hidden charges. The total you see at checkout is the total you pay.

5. How we ship

Orders are shipped through trusted courier partners. Our products need to be kept cool, so please refrigerate your pouch once it arrives, as shown on the label.

6. Tracking your order

You can track your order using the link we send after dispatch. If you have not received tracking details within 3 working days of ordering, please contact us.

7. Delivery problems

• Wrong address: please check your address before paying. If an order is returned to us because of an incorrect or incomplete address, or because no one was available to receive it, we can reship it at an extra shipping cost.
• Damaged parcel: if the outer package looks damaged or tampered with, please take photos before opening it and contact us within 14 days of delivery (as soon as possible is best). See our Refund Policy for what happens next.
• Not delivered: if your tracking shows "delivered" but you have not received the parcel, contact us within 14 days and we will raise it with the courier.

8. Contact us

Schenka Health & Wellness Private Limited (Brand: Kal & Kai)

Registered Office: 7/16 (4/14), Duraisamy Road, T. Nagar, Chennai, Tamil Nadu 600017, India

Email: customercare@kalnkai.in

Phone / WhatsApp: +91 98400 98756 (Mon–Sat, 8 AM–8 PM)