Last updated: 1 October 2026

Kal & Kai is run by Schenka Health & Wellness Private Limited ("we", "us"). This policy explains what personal data we collect when you visit our website, buy from us or contact us, why we collect it, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the rules made under it.

1. What we collect

• Order details: your name, mobile number, email, delivery and billing address, and what you bought.
• Payment details: handled by our payment gateway, Razorpay. We never see or store your full card, UPI or bank details.
• Messages: when you contact us by WhatsApp, email or phone, we receive your name, number or email and what you tell us.
• Account details: if you create an account, your login email and order history.
• Browsing data: device, browser, pages visited and cookies. See section 6.

Please do not send us medical reports or health records. If you mention a health condition in a message, we use it only to answer you.

2. Why we use it

• To take, pack, deliver and track your order.
• To answer your questions and handle returns, refunds and complaints.
• To send order and delivery updates by SMS, WhatsApp or email.
• To send offers and news, only if you agree. You can stop these at any time.
• To prevent fraud, keep the site secure and meet legal, tax and FSSAI requirements.
• To understand how the site is used and make it better.

We do not sell your personal data.

3. Who we share it with

We share only what each partner needs to do their job:

• Our website hosting and e-commerce providers, which run our online store.
• Razorpay, our payment gateway, which processes your payment securely.
• Courier and shipping partners, which deliver your order (name, phone, address).
• WhatsApp (Meta) and email providers, when you choose to message us.
• Analytics and advertising tools (such as Google or Meta), to understand how the site is used and to show relevant ads.
• Government or courts, only when the law requires it.

Some of these partners may store data outside India. When they do, we make sure they protect it.

4. How long we keep it

We keep order and invoice records for as long as tax and accounting laws require (usually 8 years). Help messages are kept only as long as needed to solve your request. Marketing data is deleted when you unsubscribe or withdraw consent. Everything else is deleted once it is no longer needed.

5. Your rights

You can ask us to:

• show you what personal data we hold about you and who we shared it with;
• correct, update or complete it;
• delete it (unless the law requires us to keep it, such as invoices);
• stop using it for marketing, or withdraw any consent you gave;
• name someone to act for you if you are unable to.

Withdrawing consent is as easy as giving it: use the unsubscribe link in any email, reply STOP on WhatsApp, or write to us (section 9). This does not affect orders already placed.

6. Cookies

Cookies are small files that keep your cart working, remember your choices and help us see how the site is used. Essential cookies are needed for the store to work. Analytics and advertising cookies help us understand how the site is used and improve our ads. You can block or delete cookies at any time in your browser settings; the store will still work, but some features may not.

7. Children

Our products can be given to children aged 2 and above, but our store is for adults. We do not knowingly collect personal data from anyone under 18. If you think a child has shared data with us, write to us and we will delete it.

8. Keeping your data safe

Our site uses encryption (HTTPS), and access to your data is limited to people who need it. If a data breach ever affects you, we will tell you and the Data Protection Board of India as the law requires.

9. Contact and complaints

For any privacy question, request or complaint, contact our Grievance Officer:

Gopal, Grievance Officer

Schenka Health & Wellness Private Limited (Brand: Kal & Kai)

Registered Office: 7/16 (4/14), Duraisamy Road, T. Nagar, Chennai, Tamil Nadu 600017, India

Email: customercare@kalnkai.in

Phone / WhatsApp: +91 98400 98756 (Mon–Sat, 8 AM–8 PM)

We will acknowledge your message within 48 hours and resolve it within 30 days. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its date at the top. If we make an important change, we will tell you by email or on the site.

CIN: U15549TN2021PTC145936 · GSTIN: 33ABGCS7706K1Z3 · FSSAI Licence No: 12422999000842