Returns, Replacements & Refunds

Last updated: 2 October 2026

Kal & Kai is a brand of Schenka Health & Wellness Private Limited. We want you to shop with confidence. Please read our return guidelines below.

General conditions
• Do not accept a package from the courier if it looks tampered with or damaged.
• Please record an unboxing video. It helps us resolve any problem quickly.
• If you have doubts about authenticity, do not break the seal. Contact us first.
• Products with broken seals cannot be returned or replaced, unless they arrived damaged or wrong.
• Unopened, sealed products can be returned within 14 days of delivery, in their original packaging.
• For returns where nothing was wrong with the product (for example, a change of mind), forward and return shipping charges are deducted from the refund.

Damaged, wrong or missing items
If you receive a damaged item, the wrong product or fewer units than you ordered:
1. Contact us within 14 days of delivery (as soon as possible is best) at customercare@kalnkai.in or +91 98400 98756 (Mon–Sat, 8 AM–8 PM).
2. Share photos of the outer packaging, the batch number, your invoice and the product, plus your unboxing video if you have one.
3. Our team will review and reply within 24–48 hours.

If a return pickup is approved:
• Pickup is arranged within 2–3 working days.
• The item reaches our warehouse within 5–7 working days.
• We check the item when it arrives.
• If approved, we send a replacement (subject to availability) or a full refund. You pay no shipping charges for damaged, wrong or missing items.
• If not approved, the item is returned to you in the condition we received it.

Courier-damaged deliveries
Do not accept a visibly damaged package from the courier. Take photos or a video and report it to customercare@kalnkai.in or call us. Once confirmed, we will dispatch a replacement of the same product at no extra cost.

Food products
Because our products are food:
• Returns must be sealed and in their original packaging. Opened, used or tampered packs cannot be accepted.
• We cannot accept returns for taste or flavour preference.
• If you feel unwell or have any reaction after use, please stop using the product, consult a doctor and let us know.
• If you have food allergies or dietary sensitivities, please read the ingredient list and check with your doctor before buying.

Cancellations
Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled, but you may return it under the conditions above.

Refunds
• Approved refunds and cancellations are processed to your original payment method within 7–10 working days.
• For cash on delivery orders, we refund to your bank account or UPI ID, which we will ask you for.
• Shipping charges paid on the original order are non-refundable, except for damaged, wrong or missing items.
• Your bank or payment provider may take a few extra days to show the refund.

Contact us
Schenka Health & Wellness Private Limited (Brand: Kal & Kai)
Registered Office: 7/16 (4/14), Duraisamy Road, T. Nagar, Chennai, Tamil Nadu 600017, India
Email: customercare@kalnkai.in
Phone / WhatsApp: +91 98400 98756 (Mon–Sat, 8 AM–8 PM)