Frequently Asked Questions (FAQs)
General
You can customize the color, shadow, style, text, title, etc of your accordion Our offices is located at Sidco Industrial Estate, Ambattur, Chennai, Tamil Nadu – 600098, India.on your WordPress website using accordion widget from Elementskit addons for Elementor.
All products are carefully crafted and manufactured in India under strict quality standards.
It is pronounced as Kal (meaning “stone” in Tamil) and Kai (meaning "hand" in Tamil).
You can purchase our products directly from kalnkai.in or thru Whatsapp ( +91 98400 98756).
Yes, our products are safe, but we recommend consulting your physician before use if you have any existing conditions.
Once shipped, you’ll receive a tracking link by email/SMS to follow your order’s progress.
Yes, we deliver to most locations across India through our courier partners.
Currently, we ship only within India. International orders will be introduced soon.
You can choose the subscription option while checking out or manage it through your account.
We accept Net Banking, Credit/Debit Cards, UPI, GPay, Paytm, Amazon Pay, and other secure payment modes.
Shipping
Orders placed before noon are shipped the same day; others are dispatched the next working day, subject to inventory availability.
Delivery usually takes 5–7 working days, depending on your location and courier service.
Shipping charges are displayed during checkout. Orders up to ₹1500 carry a nominal delivery fee.
Yes, expedited shipping can be arranged for urgent orders upon request. Reach out to our team through whatsapp +91 98400 98756.
Returns & Refunds
Yes, returns are accepted within 14 days if the product is unused, sealed, and in its original packaging.
Email us at customercare@kalnkai.in with order details, product images, and an unboxing video.
Items are eligible if they are received in damaged/incorrect condition or remain sealed and unused.
Yes, partial returns are accepted if the items meet our return criteria.
Yes, we usually arrange reverse pickup; otherwise, we will guide you on safe self-shipping.
Typically, 7–10 working days from pickup to quality check and approval.
Refunds are processed within 7–10 working days to the original payment method.
Refund timelines may vary slightly depending on your bank or payment provider.
Exchanges are possible for damaged or incorrect items, subject to product availability.
Cancellations
Yes, you may cancel your order anytime before it is shipped.
Log in to your account or contact our support team to request cancellation.
Yes, partial cancellations are possible before shipment.
Yes, the full amount will be refunded within 7–10 working days to your original payment method.
Orders may be cancelled due to unforeseen stock, payment, or verification issues. You will be notified promptly.
My Orders
All your orders are listed under the “My Orders” section in your account.
Orders cannot be modified once confirmed; you may cancel and place a new one before shipping.
Yes, address changes are possible before dispatch. Please contact customer support immediately.
Currently, we ship complete orders together for efficiency and safety.
Payments
We accept Net Banking, Debit/Credit Cards, UPI, GPay, Paytm, Amazon Pay, and other secure online modes.
Yes, all transactions are processed through trusted and secure payment gateways.
Yes, all prices displayed are inclusive of applicable GST.
At present, COD is not available.
In such cases, the amount is automatically refunded by your bank within 5–7 working days.
My Account
You can checkout as a guest, but creating an account enables faster purchases and subscription options.
Click on “Sign Up” on our website and follow the quick registration steps.
Log in to your account and go to “My Profile” to update details.
Yes, we maintain strict privacy standards and never share your data without consent.
Click “Forgot Password” on the login page and follow the instructions to reset securely.