Last Updated on August 13, 2021
Kal & Kai office is located in Sidco Industrial Estate, Ambattur, Chennai,Tamilnadu – 600 098, India
Kal & Kai has a dedicated facility in Ambattur, Chennai, TN, India
On our website or Whatsapp store
Yes, you can.
Please use this link <<Track order>> to track your order
Yes, we do ship to all the major cities in India.
Yes, very soon. But, please bear with us while we work on a bigger and better platform for you to place international orders.
You will be redirected to the <<subscription plan>> from the Shop page
UPI, Net banking, and All major Credit/Debit cards
Last Updated on August 13, 2021
If the order was placed before noon, the order will be shipped on the same day and for others, the orders will be shipped on the net day. Shipment will be confirmed as soon as we receive the confirmation in our system contingent on availability of the inventory.
It should reach throughout the country within 2-3 working days, but in case of any delays due to any act of God, it will reach within 7 days.
Yes, there will be shipping charges for all orders below Rs.1500
Yes, we do have priority shipping available at an additional cost.
Last Updated on August 13, 2021
Kal& Kai brings to your products made with utmost quality and care. Our team puts every product througha rigorous quality check process to ensure that the products reaching you are in excellent condition.However, on a rare occasion when there is something wrong with your order we would be happy toaccept a return within 7 days from the date of delivery in sealed condition with the tamper seal intact.Please initiate a return by sending us an email at customercare@kalnkai.in. In case of tamperedpackages, or products not in the right condition we recommend you to take pictures and share it with us. so that we can escalate it to the right team and ensure corrective actions on the same.
You can initiate a return by sending us an email at customercare@kalnkai.in
Yes. Returns need to be initiated within 7 days from the date of delivery
Your returns should meet the following conditions:
– If you fall under the return window which is 7 days from the date of delivery
– The product seal is intact and the product is in an unused condition. In case of any damage during
transit please share the images with us at customercare@kalnkai.in
– All freebies that came with the product need to be returned with the order
– All Items that came in as combos need to be returned together unless wrongly-shipped
Enclose the product(s), in original condition and packaging as part of the return package. Remember, wecan refund or exchange products only if their tags/labels or seals have not been tampered with. Also, don’t forget to retain the proof of the postage.
Yes, you can, just let us know the product(s) you want to return from your order while you initiate the return.
You will have to ship the order yourself at the moment.
You will be refunded as soon as the goods arrive and are confirmed by our inventory manager to be in good condition.
Yes, as long as the return shipment has not been initiated.
Please contact Kal& Kai customer care at customercare@kalnkai.in for more details
Please contact Kal& Kai customer care at customercare@kalnkai.in for more details
Yes, Please contact Kal& Kai customer care at customercare@kalnkai.in for more details
Last Updated on August 13, 2021
Yes, you can cancel as long as the order has not been shipped out
Provide the URL for cancelling the order here
Please contact Kal& Kai customer care at customercare@KalnKai.in for more details.
The amount will be refunded to your card/ account and can be applied towards future purchases
Yes, as long as the order has not shipped out. If the order has shipped out, we will have to process it as a return
It will not be cancelled by Kal& Kai. Please contact Kal& Kai customer careat customercare@kalnkai.in for any more concerns
Last Updated on August 13, 2021
Under “My Orders”
Under “My Orders”
No, you need to cancel the existing order and then place the new order
No. You will have to cancel and place a new order.
You will need to place separate orders to deliver at different addresses
Last Updated on August 13, 2021
You can pay via Netbanking/Credit/Debit/UPI/Gpay/Paytm/AmazonPay
Yes, we use a secure payment gateway and your payment information remains secure
No, it is not. GST will be applied on top of your purchase amount.
No, we do not take cash on delivery at this moment.
For an unsuccessful transaction, the amount will automatically be withheld by your bank account. If yourbank account has been charged and you still have an unsuccessful order, then please contact Kal& Kai customer care at +91 98400 98756, and we will be happy to have it sorted for you.
Last Updated on August 13, 2021
No, you can do a guest checkout, but you need to create an account to subscribe to our healthy productline. Additionally, creating an account will make your re-purchases a lot faster.
Yes, you can. Please use this link (https://kalnkai.in/my-account/) to create a new account.
Please use this link (My account) to edit/update an existing account
Yes, your personal information is only used for transactions authorized by you and is safe with us.
Please use this link (My account) to reset your password using the user’s registered e-mail
