We usually ship the product within 6 working days after receiving the order. Transit times are determined by shipping method. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible. We will give our best that your fuel reaches you on time.
All orders will ship through ground courier unless otherwise decided. An estimate of the shipping charges is available while you “check out”. As an operating guideline, orders equal to and under INR 750, shall carry a nominal shipping fee based on location.
Return Policy:
1. Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
We offer you complete peace of mind while ordering at Kalnkai .in – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused, unbroken Seal and the tags, boxes and other packaging is intact. 2-way shipping charges (both side traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
Ans: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Kal & kai Batch Number and images of products received with invoice copy to our customer care at customercare@Kalnkai.in or call us on +91 98400 98756 (8 am to 8 pm Mon to Sat).
Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
1. Our courier partner will take 2-3 working days to pick up the product/item from you,
2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
5. In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 14 days along with proper product images and unboxing videos.
Q. What should I do when I receive courier damaged product/item?
Ans. We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at customercare@Kalnkai.in in or you can contact us on +91 98400 98756 (8 am to 8 pm Mon to Sat). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category specific policy for returns?
Ans: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
